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CloudPro | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

We offer a full range of Contact Center Services

Our Professional Services transform technology into Innovative Customer Service solutions

We offer a full range of Contact Center Services

Our Professional Services transform technology into Innovative Customer Service solutions

Professional Services - Consulting, System Integration and Implementation

IVR Implementation, Redesign and Optimization

Assessment and recommendations for the effective design, tuning, and measurement for call routing and self-service capabilities.

IVR technology’s success depends on its design and optimization. In an optimally designed IVR, the brand will be accurately represented, customer-friendly language will be used, a clear self-service functionality will be available, and the customer experience and effectiveness will be quantified through data.

IVR - cloudprousa.com

IVR Implementation, Redesign and Optimization

IVR - cloudprousa.com

Assessment and recommendations for the effective design, tuning, and measurement for call routing and self-service capabilities.

IVR technology’s success depends on its design and optimization. In an optimally designed IVR, the brand will be accurately represented, customer-friendly language will be used, a clear self-service functionality will be available, and the customer experience and effectiveness will be quantified through data.

CTI - cloudprousa.com

Computer Telephony Integration (CTI) – Manage Inbound and Outbound Calls

CTI is the technology that allows computers and telephones to communicate and exchange information. A call centre typically uses it to manage inbound and outbound calls for improved agent and call centre efficiency.

Computer Telephony Integration (CTI) – Manage Inbound and Outbound Calls

CTI - cloudprousa.com

CTI is the technology that allows computers and telephones to communicate and exchange information. A call centre typically uses it to manage inbound and outbound calls for improved agent and call centre efficiency.

The CTI system authenticates users automatically by comparing their contact information with that found in the CRM database. It removes the need to repeatedly ask customers for their details. This way the caller gets good customer experience.
CTI functions include, Screen pop, Phone controls, call transfer and routing, click to call, Auto dialers. Calls in queue, and trigger various applications based on inbound and outbound calls for customer business needs

Natural Language Processing (NLP) – Way to Smart Contact Center

NLP (Natural Language Processing) is helping to increase workplace efficiency and decrease human capital costs. NLP is used for both inbound and outbound communication across a wide range of sectors.

Voicera can help you with personalized customer experience, based on NLP technology call record data analysis can be performed on customers. A variety of customer feedback channels can be accessed and analyzed using NLP. This technique is known as sentiment analysis, and it can also be used to monitor customer churn rates by studying the negative experiences customers encounter during phone conversations