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CloudPro | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

CloudPro Digital Pharmacy

Round the clock intelligent virtual pharmacist for your customers to take care of prescription refills, new orders, status notification and more by SMS, Voice and Mail.

Voicera Digital Pharmacy

Round the clock intelligent virtual pharmacist for your customers to take care of prescription refills, new orders, status notification and more by SMS, Voice and Mail.

Automate pharmacies manual customer query tasks to provide them
with great Customer Experience (CX)

What is CloudPro Digital Pharmacy?

CloudPro Digital Pharmacy is a cloud-based intelligent virtual pharmacist to help customers reach pharmacy store 24/7 at their convenience using Chat, Voice, SMS or through any online communication channel.

Prescription Refill / New orders

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Customers can quickly request for their prescription refill or place a new order by providing their details by visiting website, chat, voice, or SMS.
Virtual agent is intelligent to capture customer information and assist them without any human intervention.

The Chatbot can quickly share the status of the orders placed by customers and can also send the notification for pick up / delivery with total cost.
A chatbot can easily be integrated with an existing system to provide customers with a great experience.

Customer Order Status

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Customer Order Status

cloudprousa.com

The Chatbot can quickly share the status of the orders placed by customers and can also send the notification for pick up / delivery with total cost.
A chatbot can easily be integrated with an existing system to provide customers with a great experience.

Connect to live agent

cloudprousa.com

Although the Chatbot is self-sufficient to handle most of the customer queries, at times customers prefer to talk to humans.
CloudPro Digital Pharmacy does the voice biometric identification before transferring the call to live agents.
Agents are provided with enough information to support customers before the call lands to the agent using Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)

Connect to live agent

cloudprousa.com

Although the Chatbot is self-sufficient to handle most of the customer queries, at times customers prefer to talk to humans.
Voicera Digital Pharmacy does the voice biometric identification before transferring the call to live agents.
Agents are provided with enough information to support customers before the call lands to the agent using Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)

Although the Chatbot is self-sufficient to handle most of the customer queries, at times customers prefer to talk to humans.
CloudPro Digital Pharmacy does the voice biometric identification before transferring the call to live agents.
Agents are provided with enough information to support customers before the call lands to the agent using Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)