With more than two decades of specialization in Contact Center and to the latest of Cloud Telephony with Artificial Intelligence-powered Speech Attendant including Voice Biometric
we have delivered solutions to World Class Businesses.
With more than two decades of specialization in Contact Center and to the latest of Cloud Telephony with Artificial Intelligence-powered Speech Attendant including Voice Biometric
we have delivered solutions to World Class Businesses.
About Us
CloudPro, Inc. based in Princeton, NJ (USA) is a product and services company focused on business process transformation through the implementation of the Cloud Telephony CPaaS platform for SMB and Large Enterprise Customers with 100 seats to 5000 seat capacity Contact Center. Voicera Analytics Pvt Ltd ( https://voicera-analytics.com) is a subsidiary of CloudPro, Inc and it is based out of India.
We provide strategic guidance and help you migrate from Legacy telephony platforms (Avaya, Cisco, Aspect, Shoretel, Mitel, Siemens, Toshiba, Panasonic) to latest Cloud Telephony based (Nextiva, Twilio, Genesys PureCloud, Nice InContact, Ring Central and Five9) platforms and deliver better results for your business.
OUR OFFERs INCLUDES:
- Migration of Legacy Contact Center to Cloud based CPaaS Telephony platforms
- Digital Channels such as Voicebots, Chatbots, Two way SMS conversations with Customers
- Support outbound dialing and campaigns with Voicera Dialer Lite cloud-based Outbound Dialer
- Digital Pharmacy – Out of the box solution for Independent Pharmacies
- Digital Banking – Tailored for Community Banks and Credit Unions.
- Automated Speech Attendant that allows routing based on spoke names (English, additional languages)
- Voice Biometric Authentication
Evaluation and Guidance to select one out of the top 5 Cloud Platforms (RingCentral, Five9, Twilio, Nice InContact and Genesys PureCloud)
Leadership Team
RAJH SALGAM
PRESIDENT
Rajh Salgam has two decades Contact Center Solutions Expertise. He started his work in mid 90s at AT&T Bell Labs as part of Definity PBX team. He has accumulated two decades of expertise in modernization of Contact Centers, Data Analytics. Specialties include Migration of legacy Contact Centers to Cloud Contact Center platforms, Customer Journey Analytics, Optimal Usage of IVR Self Service Automation, Deployment of Cloud Telephony Platforms such as Twilio, InContact, Nextiva, RingCentral for SMB markets and Enterprise legacy Avaya, Cisco, Nuance Speech Recognition, Nice Call Recording, WFM Platforms.
Rajrishi Dutta
Director - Delivery
Sravan Raj Semsani
Director - Projects
Mazaharul Haque
Technical Lead
Pradeep M S
Head of Customer Experience
RAJH SALGAM
PRESIDENT
Rajrishi Dutta
Director - Delivery
Sravan Raj Semsani
Director - Projects
Mazaharul Haque
Technical Lead
Pradeep M S
Head of Customer Experience
Rajh Salgam has two decades Contact Center Solutions Expertise. He started his work in mid 90s at AT&T Bell Labs as part of Definity PBX team. He has accumulated two decades of expertise in modernization of Contact Center, Data Analytics. Specialties include Migration of legacy Contact Center to Cloud Contact Center platforms, Customer Journey Analytics, Optimal Usage of IVR Self Service Automation, Deployment of Cloud Telephony Platforms such as Twilio, InContact, Nextiva, RingCentral for SMB markets and Enterprise legacy Avaya, Cisco, Nuance Speech Recognition, Nice Call Recording, WFM Platforms.
