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CloudPro | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

With more than two decades of Contact Center Experience – You can Trust us for migrating your legacy On-Premises Contact Center to a Cloud Contact Center

With more than two decades of Contact Center Experience – You can Trust us for migrating your legacy On-Premises Contact Center to a Cloud Contact Center

Contact Center that are on-premises or legacy are based on inflexible and proprietary platforms they require custom hardware and software deployments. Companies can realize the benefits of these Contact Center only if they invest heavily in professional services or have technical staff trained on the platform. When using on-premises contact center, development & deployment is lengthy, and enhancements can take many months. This infrastructure wasn’t designed to keep up with disruptive changes in consumer behaviour.

Voicera On-Premises to Cloud Contact Center Consulting

Voicera Consulting will help you to choose and setup the right Intelligent Cloud Contact Center that can provide Stellar Customer Service.

cloudprousa.com

Omni Channel customer communication comes together with continuity across voice, email, SMS, webchat, video, and social media

  • Skills-based routing places issues with the right agents.
  • A single interface simplifies the agent experience.
  • Get unified reporting across channels.

Manage your traffic with automated adjustments and provide personalized service and proactive communication.

  • Screen pops allow agents to tailor their service.
  • Speech-enabled IVR lets customers serve themselves.
  • Robust outbound dialers maximize agent to customer connections.
cloudprousa.com
cloudprousa.com

Manage your traffic with automated adjustments and provide personalized service and proactive communication.

  • Screen pops allow agents to tailor their service.
  • Speech-enabled IVR lets customers serve themselves.
  • Robust outbound dialers maximize agent to customer connections.
cloudprousa.com

Handle high call volumes with self-service interactive voice response (IVR) and let IVAs manage the routine things, so that your live agents can take the calls that need a more human touch

  • Assign repetitive tasks to IVAs and reduce costs.
  • Let IVAs solve problems quickly with self-service.
  • Stay in compliance with IVAs handling sensitive data.

Our Contact Center Technology Partners

Nextiva - cloudprousa.com
Twilio - cloudprousa.com
Ringcentral - cloudprousa.com
Nextiva - cloudprousa.com
Twilio - cloudprousa.com
Five9 - cloudprousa.com
Ringcentral - cloudprousa.com
Five9 - cloudprousa.com
Avaya - cloudprousa.com
Avaya - cloudprousa.com