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CloudPro | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

RingCentral a leading Global
Cloud-based Business VoIP Provider.
Message, Video, Phone, Contact Center, Connected

RingCentral a leading Global
Cloud-based Business VoIP Provider.
Message, Video, Phone, Contact Center, Connected

RingCentral: Your Unified Message, Video, and Phone Partner

RingCentral Inc is the industry’s leading provider of unified communications provider (message, video, phone), customer engagement, and contact center solutions for businesses worldwide. Its more flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.
CloudPro, Inc with its Contact Center implementation expertise has partnered with RingCentral Inc to provide enterprise cloud communications, collaboration, and contact center solutions

Inbound Contact Center
Enable your agents to provide fast answers to customer questions

Skill-based Routing

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Connect customers with the right agents and solve their problems the first time – no matter where they are.

Optimize agent schedules to minimize downtime and prevent long hold times for customers

Agent Management

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Agent Management

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Optimize agent schedules to minimize downtime and prevent long hold times for customers

Real-time insights

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Improve sales and services with real-time reports, agent monitoring, and in-depth customer surveys.

Intelligently directing customer queries across a diverse range of service channels

Omnichannl Routing

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Omnichannl Routing

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Intelligently directing customer queries across a diverse range of service channels

Workforce Management

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With workforce management and optimization tools keep your agents engaged and productive

Visualize your contact center performance, quicly make better business decisions with real time reports with simple to use dashboards

Reports & Dashboard

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Reports & Dashboard

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Visualize your contact center performance, quicly make better business decisions with real time reports with simple to use dashboards

Outbound Contact Center with Campaign Management
To Make Connection that Convert

Outbound Voice

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Various types of dialers help you optimize your outreach strategy and reach your customers or prospects when it matters for them and your business.

Leverage the power of asynchronous messaging for continuous conversations so customers can start a conversation on the web and pick it up later on a mobile device.

  • Facebook Messenger
  • WhatsApp
  • SMS + MMS
  • Apple Business Chat
  • Google’s Business Message
  • Engage Messaging

Messaging

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Messaging

cloudprousa.com

Leverage the power of asynchronous messaging for continuous conversations so customers can start a conversation on the web and pick it up later on a mobile device.

  • Facebook Messenger
  • WhatsApp
  • SMS + MMS
  • Apple Business Chat
  • Google’s Business Message
  • Engage Messaging