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CloudPro | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

speech attendant

speech attendant

We built our speech attendant based on Cloud based speech engines. It automates call routing with easy self-service that enhances customer experience. Callers dial a number and speak the name of the first and last of a person and are automatically transferred to the requested party. The names are verified via enterprise LDAP based active directories and they are verified and disambiguated without the hassle of searching for phone numbers. This allows the callers to be serviced directly by dedicated agents and shows consistency and continuity in customer service.