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CloudPro | Experts in Cloud Telephony, Customer Engagement Platforms and CX Solutions

Quality Monitoring

Quality Monitoring

Our quality monitoring includes all aspect of contact center operations including customer engagement time, resolution rate of incidents and issues, satisfaction rate survey, real time call recording and barging, using advance machine learning tools to analyze transcription of recorded calls and coming up with enhanced business prospects while maintaining all industry standard compliances and many more.

  • Integration of quality monitoring software with contact center
  • Customer survey
  • Speech to text and analysis strategies/ software
  • Reporting
  • Outbound dialing